Conflict is undeniably a natural part of the workplace that is simply impossible to avoid. Therefore, dealing with it is vital for every company no matter their size or industry. Unresolved conflict can lead to lost production, absenteeism, the erosion of loyalty and work ethics; moreover, in some cases even to lawsuits. Additionally, executives and managers with weak conflict resolution skills risk placing huge burden on their employees.
Important to realize that effective conflict resolution is a skill that can be learned and perfected.